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Field Application Scientist

Location

Europe

Company profile

MaxCyte is the leader in cell transfection with a world-wide marketed flow electroporation platform spanning the discovery, development, clinical, and manufacturing applications of virtually all classes of therapeutics. MaxCyte's customers and partners utilize its technologies in the development and commercialization of innovative cell-based immunotherapies and regenerative medicine, and in the discovery and development of protein drugs, monoclonal antibodies, vaccines and small molecule drugs. MaxCyte’s head office is located in Gaithersburg, Maryland, USA.

Job description/tasks

• Provides technical support for MaxCyte product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email, and/or web chat.
• Conducts product demonstrations, installations and training at customer sites.
• Designs experiments, troubleshoots customer problems, develops and recommends solutions.
• Works collaboratively with the sales and marketing team with pre-sale and post-sale activities to promote MaxCyte technology, and drive instrument and consumable sales. Develops sales leads through customer conversations and meetings.
• Presents technical and product information at conferences and during customer field visits.
• Makes recommendations for future process improvements, and implements those actions accordingly. Identifies new applications for the MaxCyte technology.
• Analyzes, interprets, and reviews customer data to support sales.
• Accurately records pertinent information from customer interactions and follows up to ensure customer satisfaction.
• Presents technical updates to colleagues and contributes to department meetings.
• Works collaboratively across the business to build partnerships with the marketing, technical, and sales teams to ensure high customer satisfaction.
• Sets up, troubleshoots, and repairs laboratory instruments. Performs instrument calibrations and upgrades. Identifies, documents and communicates new competitive activities, products or field activities / strategies to the internal scientific and marketing team.
• Performs regular literature reviews and identifies key opinion leaders in MaxCyte’s major application areas.
• Complies with all applicable policies regarding health, safety and environmental policies.

Candidate profile

• MS or PhD in bioengineering, molecular biology, biochemistry or related field and at least 3 years of experience in gene editing, cellular therapy or immunology.
• Hands-on knowledge of primary (mammallian) cell isolation and culture, and genome-editing such as CRISPR/Cas9 a distinct advantage.
• Working knowledge of protein production, HTS-scale cell culture, cell-based screening assay formats and process flow would be beneficial.
• Experience in a customer facing role preferred.
• Robust trouble shooting skills.
• Strong written, verbal and interpersonal skills. Ability to communicate effectively with customers and internal teams.
• Proactive; works under minimal supervision.
• Ability to travel internationally ~ 50-70%.

Terms of employment

The final candidate will be offered a competitive remuneration package inclusive of fringe benefits.

Contact

Martijn Meens, Consultant
Telephone: +31 (0)6 51 127 932
meens@themagroup.nl

Tagcloud Field Application Scientist

vacancy - position - labtech - laboratory - technology - lab - sales - application - support - service - scientist - transfection - europe - field
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Germany

Merowingerplatz 1
40225  DUESSELDORF
E-mail

Belgium

BioVille, Agoralaan
Building A bis
B-3590 DIEPENBEEK
E-mail

Pivot Park Kloosterstraat 9
5349 AB OSS
E-mail

The Netherlands

Odiliastraat 92
5401 ZZ UDEN
E-mail

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